# KYC case management and review desk | Konnect ID

> One review queue where every case arrives with its reasons and risk score. Assign, approve, ask to redo one step, and export a case report for auditors.

Source: https://id.konnect.network/products/case-management · Language: en · Also in fr: https://id.konnect.network/fr/products/case-management · ar: https://id.konnect.network/ar/products/case-management

## When a case needs a person, it arrives explained.

Clear cases decide themselves. The rest reach one queue with the reason they're there, a risk score and how long they've waited, so reviewers decide quickly and consistently.

## What it does

- **One queue**: Sort by age or risk, filter to your cases, assign and leave internal notes.
- **Keyboard first**: Move, approve and decline without leaving the keyboard.
- **Ask to redo**: Send back only the step that failed; the customer gets a link and redoes just that.
- **Case report**: One PDF with the document, the selfie, every check and every decision.

## FAQ

### What does a reviewer see?

The document, the selfie, every check with its result, the risk score, the time the case has waited and any notes from colleagues.

### Can we ask the customer to redo one step?

Yes. Send back only the step that failed: the customer gets a link and redoes just that part.

### Can we export a case for an auditor?

Yes. One PDF holds the document, the selfie, every check and every decision with who made it.


## Use cases

- [Digital account opening](https://id.konnect.network/use-cases/account-opening): Open current and savings accounts remotely.
- [Insurance onboarding](https://id.konnect.network/use-cases/insurance-onboarding): Verify policyholders and claimants remotely.
- [Merchant onboarding](https://id.konnect.network/use-cases/merchant-onboarding): KYB for merchants, agents and partners.

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