# Account recovery with selfie verification | Konnect ID

> When a customer loses their phone or password, a live identity verification replaces weak security questions before you reset access.

Source: https://id.konnect.network/use-cases/account-recovery · Language: en · Also in fr: https://id.konnect.network/fr/use-cases/account-recovery · ar: https://id.konnect.network/ar/use-cases/account-recovery

## Give access back to the right person.

When a customer loses their phone or password, a live verification replaces weak security questions before you reset access.

## The challenge

Account takeovers often start at the recovery step, where security questions and SMS codes are the easiest thing to steal.

## Flow

1. **Recovery link**: Created by your app for the customer
2. **ID and live selfie**: Proves the account owner is present
3. **Result**: Your app restores access only on approval

## What you get

- Stronger than security questions
- Live person required
- Recovery attempts on record
- One webhook to act on

## Products

- [Identity verification](https://id.konnect.network/products/identity-verification): ID card or passport, selfie and liveness in one flow.
- [Liveness & face match](https://id.konnect.network/products/liveness): A live person, and the same person as on the ID.

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