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Guide · Reviewer · 5 min

Handle manual review as a reviewer

Read the reasons, compare the evidence, decide and leave an audit trail.

Sessions in status VERIFICATION are waiting for a human. The session page shows the risk score, every check and the reasons that stopped auto-approval.

  1. Open the sessionFrom the admin Sessions list, filter by status Verification. Older sessions first is a sensible queue order.
  2. Read the reasonsEach reason maps to a specific check (see Verification checks). A single warning such as a slightly blurry photo is very different from an editing-software trace plus a face mismatch.
  3. Compare the evidenceLook at the front, back and selfie. Confirm that the photo on the card matches the selfie, that printed text looks natural, and that the image was not reused.
  4. DecideApprove or Decline, optionally with a reason of up to 500 characters. The decision is recorded with who made it and notifies your webhook (verification.approved or verification.declined).
  5. When in doubtDecline and ask the applicant to start a new session, or escalate per your policy. Do not approve to clear a queue.
Corrections

A decision can be changed later (approved to declined and back) while the session is decidable. Each change is stored in the history.

Roles

Read-only roles cannot decide. Managers see only their assigned companies.